---
id: {{journey-id}}
name: {{journey-name}}
featureId: {{feature-id}}
status: draft
created: {{created-date}}
modified: {{modified-date}}
---

# Customer Journey: {{journey-name}}

## Overview

{{journey-description}}

---

## Actors

| ID | Name | Type | Role |
|----|------|------|------|
{{#each actors}}
| {{id}} | {{name}} | {{type}} | {{role}} |
{{/each}}

### Actor Descriptions

{{#each actors}}
#### {{name}} ({{type}})

{{role}}

{{/each}}

---

## Journey Steps

{{#each steps}}
### Step {{stepNumber}}: {{action}}

**Actor**: {{actorId}}

{{action}}

{{#if outcome}}
**Expected Outcome**: {{outcome}}
{{/if}}

{{#if notes}}
**Notes**: {{notes}}
{{/if}}

{{/each}}

---

## Journey Diagram

```mermaid
sequenceDiagram
    {{#each actors}}
    participant {{id}} as {{name}}
    {{/each}}

    {{#each steps}}
    Note over {{actorId}}: Step {{stepNumber}}
    {{actorId}}->>{{actorId}}: {{action}}
    {{/each}}
```

---

## Touchpoints

| ID | Type | Description | Actors | Steps |
|----|------|-------------|--------|-------|
{{#each touchpoints}}
| {{id}} | {{type}} | {{description}} | {{actorIds}} | {{stepNumbers}} |
{{/each}}

---

## Confirmation Status

- [ ] Actors confirmed by stakeholder
- [ ] Steps confirmed by stakeholder
- [ ] Touchpoints identified
- [ ] Journey diagram reviewed

---

## Notes

_Add any additional notes or considerations here._
